How to buy online

The first step is always to analyze the website well before making purchases and opt for reliable platforms. To order from the online store, it may be necessary for the user to have an email account and to register.

Purchases are made as follows:

Browse our online store through the different menus, or using our search tool. Click on the article to enlarge the image and information about it: composition, available sizes, reference and price.

Select one or more items and add them to your shopping cart. After entering your details and checking that they are correct, click confirm.

Choose between standard or express mail shipping method, and check that your shipping and billing address are correct. Select a payment method, and confirm your order.

An order confirmation is sent to your email.

After confirming the order, the customer has 24 hours to make the payment. After this period, the order will be automatically canceled.

Carreiro & Children have 2 working days to prepare and dispatch orders placed and paid for on working days. For orders placed on weekends or holidays, the order will be prepared the next business day.

Payments: Bank transfer, MB and entity/reference and MB way.

*During sales/Black Friday/Christmas/out of stock seasons, we do not guarantee these deadlines, and there may be delays.

Shipping through a courier, express CTT or physical store.

EXCHANGES AND RETURNS

Exchanges

Exchange time limit: 15 days for exchanges, counted from the date of receipt of the order.

International exchanges: 30 days for exchange from the date of receipt of the order.

Exchange costs: Costs to be borne by the customer.

Product acceptance conditions: all parts must be returned with the respective labels.

To make an exchange, you must send an email to geral@carreiroefilhos.pt which must include: name, telephone number, address to receive the new item, order number, reason for exchange, reference and size you want to exchange or return and reference and size of the item you want to exchange. After receiving this email, the Carreiro & Children tells you which options to follow.

Once we receive the item to be exchanged/returned, the item will be evaluated.

In case the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms.

The photographs presented on the website are merely illustrative, so we recommend that you consult the product in detail for better information about the respective characteristics of the items you intend to purchase.

Product prices and specifications are subject to change without notice.

The product catalog of the Carreiro & Filhos is independent from other online stores, both in terms of price, in terms of the products presented, and quantities in stock. All promotional campaigns have limited stock and are exclusive to the Azores for You online store.

The validation of the purchase order or order determines that the “Buyer” is aware of and accepts the Conditions and Terms.

Returns (Right of Resolution)

The User, if he is a consumer, may exercise his right of withdrawal without being required to pay any compensation, within a period of 14 (fourteen) days from the day on which the consumer acquires physical possession of the good.< /p>

To exercise this right, the User must send an email to geral@carreiroefilhos.pt and indicate all his identification data, the subscribed service he intends to resolve and the subscription date.

The consumer must return the goods to Carreiro & Children under the proper conditions of use.

The package must be returned complete, as it was delivered and accompanied by all the documentation received, namely the following documents: sales invoice and the document that proves receipt of the product. The package and documents indicated must be sent to the following address:

Carrier & Filhos Comércio e Indústria de Tintas, Lda

Rua das Laranjeiras, 31 CP721

9504-536 SLIM POINT

If the User opts for other forms of return, the respective shipping costs will be their responsibility.

1. After receiving the return at Carreiro & Children will be refunded to the User the amount corresponding to the amount paid for the order (sales invoice amount). If you have used a promotional discount code, this amount will not be refunded, that is, the refund will only be for the amount actually paid.

2. The refund method for the amount to be returned depends on the payment method used in the respective order. In the case of credit card and PayPal payments, these are credited to the respective accounts. In other cases, when NIB information is provided, the refund is made to the indicated bank account. Otherwise, the refund is made by check to the billing address. The refund is made up to 14 days after receipt of the will of free resolution and receipt of the return of the good.

3 In the absence of any of the components of the item sold or, if any of them are not found